IT Systems Administrator | Network & Server Infrastructure | Cybersecurity
Phoenix, AZ • (623) 203-0216 • josh@spartanturtle.com • www.spartanturtle.com
Professional Profile
IT professional with 20 years of experience dating to a 2006 internship, spanning helpdesk, network administration, dedicated server support, cybersecurity, enterprise application environments, and managed IT services. Hands-on experience administering Linux servers, networking, virtualization, security controls, remote support, and business-critical systems. Combines deep troubleshooting ability with service ownership, vendor coordination, and operational leadership.
Technical Skills
Systems & Infrastructure: Linux / Ubuntu, Windows desktop support, server provisioning, NGINX, web hosting, Proxmox virtualization, Docker, Rancher, storage / backups, endpoint support
Networking & Security: TCP/IP, DNS, DHCP, VLANs, UniFi / UDM, firewalls, VPN concepts, access controls, malware investigation, vulnerability remediation, incident troubleshooting
Administration & Automation: Bash, PowerShell, shell scripting, SSH, system logs, performance monitoring, patching, MySQL, PHP, API / HL7 integration, AWS / OCI, remote support, VoIP / FreePBX
Professional Experience
IT Systems Administrator | Aporo Systems, LLC • 2024–Present
- Provide hands-on IT administration and technical support for small businesses and nonprofit organizations, covering workstations, servers, networking, security, and vendor coordination.
- Build and maintain Linux-hosted services, Proxmox virtualized systems, UniFi networks, remote-support infrastructure, DNS services, and backup / recovery workflows.
- Troubleshoot connectivity, Windows printing and endpoint issues, VoIP / FreePBX deployments, system performance, and on-site infrastructure failures.
- Plan and execute upgrades, equipment replacements, security improvements, and operational improvements with minimal business disruption.
Technical Account Manager / Support Manager / Software Engineer | Cerebrum • 2019–2024
- Supported production healthcare platforms and enterprise customers, investigating technical incidents across applications, integrations, cloud infrastructure, and databases.
- Optimized Linux-based and AWS / OCI environments, using Docker / Rancher, automation, system tuning, and troubleshooting to improve performance and reduce operational costs.
- Supported HL7 interfaces across 12 laboratories and developed automated QA coverage, reducing a major test run from approximately three weeks to about five minutes.
- Managed technical escalations and coordinated support and engineering teams for deployments serving 10,000+ users.
Web Security Analyst / Web Developer | SiteLock • 2016–2019
- Investigated compromised websites and servers through log analysis, file inspection, code review, and malware analysis.
- Remediated vulnerabilities and malicious code, advised on security improvements, and supported repeatable security workflows.
IT Support Agent | SimpleWAN • 2014–2018 (Concurrent Role)
- Supported customers using SimpleWAN network appliances and cloud-managed networking services, troubleshooting technical issues and deployment needs.
- Assisted with remote device management, connectivity troubleshooting, and coordination of support for network deployments.
- Built the physical product to deploy to client sites.
Dedicated Server Support Agent | GoDaddy • 2013–2016
- Provided technical support for dedicated hosting customers, troubleshooting server, hosting, connectivity, and application issues.
- Assisted customers with diagnosis and resolution of production server problems and escalated complex infrastructure issues as needed.
- Worked directly with DC technicians to resolve physical issues with systems from failing drives to back up power and connection issues.
Network Administrator | Trillium Residential, LLC • 2010–2013
- Provided network administration and day-to-day IT operations support for Trillium Residential, LLC.
- Transitioned the company from a legacy analog phone system to a VOIP phone system.
- Consolidated 14+ physical servers into 3 VM hosts.
IT Helpdesk | Marc Center • 2008–2010
- Provided end-user helpdesk support and technical troubleshooting for Marc Center, building on an earlier IT internship with the organization.
- Updated more than 30 facilities with brand new infrastructure including new low voltage cabling, VOIP phone systems, and offsite backups from the main office.
IT Intern | Marc Center • 2006
- Began professional IT career through a technical internship supporting organizational technology needs.
Education & Certifications
Security Certifications: GIAC Web Application Penetration Tester (GWAPT) — SANS / GIAC
IT Certifications: CompTIA Network+ | CompTIA Security+
Education: Associate’s Degree — Glendale Community College